Now I don't want to pick on Dell. I like them a lot; they are indeed one of the good guys when it comes to tech support. But all of the PC makers are doing this, "Consumer Replaceable Part" thing. You can either install your own "consumer replaceable part" with a little help from my very affordable mini guides or lug your machine down to that expensive computer repair store and let their geek-to-go replace it for you.
With Pay as you go managed it services you need to pay only for the support time that you actually use. This eliminates chances of your hard earned money going waste. Moreover, in most of the cases, there is no expiry time on the number of support hours that you buy too. This way you will be saving significant amounts of money in the long run. In fact, this is one reason for the rising popularity of this service.
I recommend fifteen tech support I.T minutes once a week to reflect on changes you are making. The first step is to look over any notes you have taken about the changes you are making in your life. Then sit back and consider how it is going, Write a few lines about what you like and what you find challenging. Then let it go until the next week.
It's important to celebrate each victory, each sale, every follow-up you didn't want to do (but did it anyway) and most of all, every time you stepped out of your comfort zone. I have been following a mentor who had huge numbers attached to her programs and mine were much less. Initially I felt I'd failed Managed I.T support uttah and I found myself looking at the situation very negatively. When in fact I had generated more business in that month than previous month, and had served more people. My lesson was to celebrate my own victories both big and small. Too many times we look outside ourselves to what others are doing and if we don't live up then we feel "less" than. Who's served by that?
So, when you call, you are going to be cool and calm and keep track of everything that happens. If you don't get satisfaction from the first tech support representative you speak to, ask to speak to a supervisor. This is called escalating the issue.
Ford sells four wheels, some upholstery, an engine and a radio for $20,000. Ferrari sells success, style and prestige for $400,000. Go figure. And Ford is about to go bankrupt while Ferrari is just fine.